Flowxa / Healthcare
Your clinic is losing patients before they reach the front desk.
Independent diagnostic centres and specialty clinics lose revenue in places nobody measures: the call that rang out at 6:15pm, the WhatsApp answered the next morning, the booked patient who never came. We find it, price it and close it.
Meet your new staff.
Running a clinic or diagnostic centre? Our healthcare practice has its own home at flowxa.health, AI reception and revenue recovery for clinics.
Illustrative market scenario. Not client results.
Three problems the audit starts with.
Buyer-language examples from our industry research. These are not client testimonials.
“We're missing calls and WhatsApps, especially after hours.”
The audit checks calls that ring out and messages left until morning. A patient who cannot reach you can book elsewhere.
“No-shows are killing us.”
An empty appointment is time you cannot sell again. We use your booking records and fees to price the gap.
“My front desk is drowning and I can't see my own numbers.”
Walk-ins, phone, WhatsApp and insurance pre-approvals on one desk. Most owners can't state their missed-call count, because nobody is counting.
Five places we look. Every finding priced.
What the clinic loses each month to missed calls, after-hours enquiries and no-shows, in shillings.
Front office
Calls answered in three rings or not at all, after-hours handling, WhatsApp reply time, the number of steps to a confirmed slot, and whether booked patients are ever reminded.
Operations
How long a price takes to get, what happens when a patient asks if results are ready, and whether hours and prices match across every channel.
Sales
Whether anyone follows up an enquiry, whether a quote ends with a slot or with silence, and whether a deposit path exists.
Marketing
Your map listing, reviews and reply times, whether the site converts, and whether you appear for the searches your competitors win.
Reporting
Whether a single booking can be traced to a single shilling of marketing. Usually it can't, and that is why the leak survives.
You get a scored report, the evidence behind each score, and a conservative estimate of what each leak costs per month. If a leak is smaller than the fix, we say so.
The staff we would put in first.
Named roles with a job description and a number to hit. The audit decides the order.
| Employee | Role | The job |
|---|---|---|
| Amara | Front Desk | Answers voice and WhatsApp around the clock in the clinic's own voice, books into the calendar, and transfers every emergency to a person. |
| Zuri | Steward | Your named account manager. A 7:00 brief every morning with bookings, arrears and no-show risk, and a strategic brief every Monday. |
| Baraka | Claims Chaser | Follows insurer and SHA claims until they are paid. Clinics write off millions that nobody chases. |
| Also on the bench | What it does |
|---|---|
| Treatment-Plan Closer | Unaccepted crowns, implants and quotes followed up professionally. |
| Recall Engine | Six-month reactivation that runs without anyone remembering to do it. |
| Doctor Voice | The doctor's own voice answering common questions while the doctor sleeps. |
| Mystery Patient League | We shop your top three competitors every month and send you the scorecard. Ask to see the first one. |
Our first case is our own company.
We have no healthcare client case to publish yet, and we won't invent one. What we can show is Flowxa itself: 43 agents running a real firm every day.
What owners ask before they start.
We already have a receptionist.
And she is good during hours. The audit measures missed calls and after-hours enquiries. This covers the hours and follow-ups your team cannot reach.
Will this work with our patients?
Phase one is a supervised pilot on one line. You hear every call before anything scales, and emergencies always go to a human.
We're not ready for AI.
That is what the audit is for. It shows where the money goes. What you do about it is your decision.
Is it expensive?
The audit prices your leak first. If what we'd build costs more than what you're losing, we'll tell you.
Five founding clients in healthcare. Then standard terms.
0 of 5 filled · 5 open
Founding rates are set on the audit call against your own leak figure.
Ask about a slot →- 01A written case study with your numbers, approved by you
- 02A short testimonial at day 90
- 03Two introductions to peers
- 04Occasional reference calls
Book the Revenue Leak Audit.
What the clinic loses each month to missed calls, after-hours enquiries and no-shows, in shillings. One conversation to start, a scored report at the end.
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