Flowxa / Hospitality
The guest who couldn't reach you booked the next lodge.
Missed calls at night, slow WhatsApp replies, commissions on guests who were coming anyway, and a stay that nobody sells anything into. We measure each one and fix the ones worth fixing.
Meet your new staff.
Illustrative market scenario. Not client results.
Three problems the audit starts with.
Buyer-language examples from our industry research. These are not client testimonials.
“We miss booking calls and WhatsApps, nights and weekends.”
One missed three-night stay at KES 15,000 a night is KES 45,000. A safari enquiry can be a USD 3,000 itinerary.
“The booking sites take 15 to 30 percent and guests won't book direct.”
Often the largest marketing cost a property has, paid on guests who would have come anyway.
“Nobody is on top of reviews, and nobody sells the guest anything after they book.”
Transfers, upgrades, dinners and late checkout sit between booking and checkout, and at most properties nobody owns them.
Five places we look. Every finding priced.
We shop your booking funnel like a guest and show you what walks out the door each month.
Front office
Night and weekend calls, WhatsApp reply time, and how many steps it takes to book direct.
Operations
Quote turnaround, rate consistency across channels, and group or event requests left waiting days.
Sales
Follow-up on unconverted enquiries and whether a quote ends with a way to pay.
Marketing
Review replies, direct-versus-booking-site posture, and search visibility for your destination.
Reporting
Whether anyone knows the commission paid last month, or the bookings lost at night.
You get a scored report, the evidence behind each score, and a conservative estimate of what each leak costs per month. If a leak is smaller than the fix, we say so.
The staff we would put in first.
Named roles with a job description and a number to hit. The audit decides the order.
| Employee | Role | The job |
|---|---|---|
| Amani | Front Desk | Answers every booking call and message around the clock, quotes from your approved rates, and never invents availability. |
| Zuri | Steward | A 7:00 brief with arrivals, occupancy, review velocity and commission avoided. |
| The Concierge | Guest journey | Pre-arrival, in-stay requests, checkout and the review ask in one WhatsApp thread with memory of the guest. |
| Also on the bench | What it does |
|---|---|
| Direct-Booking Rescue | Catches enquiry traffic before it goes to a booking site. |
| Upsell Brain | Upgrades, late checkout and add-ons offered at the moment they convert. |
| Group and Events Quotes | Weddings and conferences quoted in minutes, not days. |
| Mystery Guest League | We shop your top three competitors every month and send you the scorecard. Ask to see the first one. |
Our first case is our own company.
We have no hospitality client case to publish yet, and we won't invent one. What we can show is Flowxa itself: 43 agents running a real firm every day.
What owners ask before they start.
We have a reservations team.
Keep them. We cover 7pm, weekends and the third call ringing while they check someone in. Your team confirms every booking.
The booking sites bring us business.
Keep them as a billboard. The question is whether the guest's second visit should also cost you 18 percent.
Our guests are international.
Call the demo line and judge the voice yourself. Anything unusual routes to your staff.
It's low season.
Which is when to build. Go live before the season, and let the first caught booking pay for it.
Five founding clients in hospitality. Then standard terms.
0 of 5 filled · 5 open
Founding rates are set on the audit call against your own leak figure.
Ask about a slot →- 01A written case study with your numbers, approved by you
- 02A short testimonial at day 90
- 03Two introductions to peers
- 04Occasional reference calls
Book the Booking Leak Audit.
We shop your booking funnel like a guest and show you what walks out the door each month. One conversation to start, a scored report at the end.
WhatsApp +254 107 861100 · Nairobi, weekdays 8:30 to 17:30 EAT