Flowxa / Logistics
Every “iko wapi” call is time your dispatcher isn't dispatching.
Status calls all day, quotes that take hours, and containers sitting past free time because nobody flagged the clock. On the Mombasa corridor, coordination failure has a price printed on the tariff.
Meet your new staff.
Illustrative market scenario. Not client results.
Three problems the audit starts with.
Buyer-language examples from our industry research. These are not client testimonials.
“My phone doesn't stop. Everyone is asking iko wapi.”
Owners and dispatchers answer status calls all day instead of moving cargo, and one bad silence can cost a key account.
“Quotes take hours, sometimes days, and the cargo goes elsewhere.”
Rate lookups, back-and-forth on WhatsApp, waiting for the boss to confirm. By then the client has booked someone faster.
“Dispatch is chaos. Drivers, fleet and office are on different pages.”
Trips assigned by phone, delivery proofs lost in personal chats, and no single view of which truck is where.
Five places we look. Every finding priced.
We request a quote and time it, ask where a shipment is, and count how many answers we get.
Front office
Office line and WhatsApp response, after-hours handling, and how status questions get answered.
Operations
The wedge: quote turnaround on a stopwatch, the status-chaos test, and demurrage paid this year.
Sales
Whether quotes are followed up and whether lost loads are ever tracked.
Marketing
Search visibility for your lanes and whether shippers can find and trust you online.
Reporting
Loads in transit, quote turnaround and demurrage exposure. Usually nobody can see all three.
You get a scored report, the evidence behind each score, and a conservative estimate of what each leak costs per month. If a leak is smaller than the fix, we say so.
The staff we would put in first.
Named roles with a job description and a number to hit. The audit decides the order.
| Employee | Role | The job |
|---|---|---|
| Amara | Front Desk | Answers the office line and WhatsApp, reads verified status only, takes quote requests and escalates the rest. |
| Zuri | Steward | A 7:00 brief with loads in transit, quote turnaround, demurrage exposure and missing delivery proofs. |
| The Status Desk | Tracking | “Where is my shipment” answered instantly. The call flood ends. |
| Also on the bench | What it does |
|---|---|
| Quote-in-Minutes | Loads quoted before competitors open the email. |
| Customs Docs Agent | Clearing paperwork prepared, tracked and chased on the Mombasa and cross-border corridors. |
| Dispatch Coordinator | Driver check-ins, delay prediction, and the client warned before they have to ask. |
| Mystery Shipper League | We shop your top three competitors every month and send you the scorecard. Ask to see the first one. |
Our first case is our own company.
We have no logistics client case to publish yet, and we won't invent one. What we can show is Flowxa itself: 43 agents running a real firm every day.
What owners ask before they start.
Our clients trust people, not machines.
The machine answers the 9pm status call so your people can spend their time on the calls that need trust: new lanes, problem loads, key accounts.
Drivers won't use it.
Nothing new to learn. It is WhatsApp, with buttons instead of typing. We pilot with your two or three steadiest drivers first.
Every shipment is different.
Which is why anything non-standard goes to your people automatically. We handle the routine share that is standard.
We already run on WhatsApp.
Good. We automate the WhatsApp you already run. Same number, same threads your clients know.
Five founding clients in logistics. Then standard terms.
0 of 5 filled · 5 open
Founding rates are set on the audit call against your own leak figure.
Ask about a slot →- 01A written case study with your numbers, approved by you
- 02A short testimonial at day 90
- 03Two introductions to peers
- 04Occasional reference calls
Book the Ops Leak Audit.
We request a quote and time it, ask where a shipment is, and count how many answers we get. One conversation to start, a scored report at the end.
WhatsApp +254 107 861100 · Nairobi, weekdays 8:30 to 17:30 EAT